Shipping & VAT Policy
SHIPPING
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Motohansa offers Free Shipping to EU countries* where we do not have an established dealer.
For orders outside Europe (e.g. UK etc.) or where we have a dealer shipping is charged at DHL rates. We do not charge anything for handling or packaging your order. Shipping costs are shown during checkout before payment is required.
Average order processing time is 3-5 business days from the date of purchase. Order processing times may vary during peak periods (eg. Christmas) and public holidays.
*Note due to higher than average shipping costs to Cyprus & Malta - Motohansa can only offer our customers discounted shipping rates to these countries, despite them being in the EU.
VAT
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For German customers, VAT or MwSt. shown is calculated at the current German MwSt rate of 19%.
For other EU countries VAT will be charged at your local VAT rate. The final VAT inclusive price with a VAT breakdown is shown at checkout for all EU sales.
NOTE: Customers from Switzerland (and other non-EU countries) will not be charged VAT upon checkout, however you may be charged VAT by your local customs office upon delivery. Please check with your local customs office regarding possible extra charges including taxes and any other import duties or handling charges.
UK Customers will be charged VAT in accordance with UK VAT Laws. This means the 135 Pound law may be applied, That is, for orders with a total value under 135 Pounds, 20% UK VAT will be charged at checkout. For orders with a total value over 135 Pounds, no VAT will be paid at checkout, however the delivery courier will require the VAT to be paid prior to delivery. They will contact the customer using the contact information provided during checkout. Note in some cases the delivery courier may also charge additional import duties or handling fees, these charges are typically between €18-€28 depending on the courier.
IMPORTANT:
If a package is returned due to non-payment of VAT, duties or taxes or delivery to the provided address was not possible, the customer is responsible for the additional shipping charges and related costs associated with having the order returned. It is the customers duty to inform themselves of all expected additional charges due to taxes or duties relating to their country of delivery and local area prior to placing any order. Refusal of taxes and duties payment forfeits the customers right to a full refund.
If the customer seeks a refund, all associated charges will be first deducted from the total amount and remaining balance will be refunded. If a re-delivery is required, additional shipping may apply.
IMPORTANT FOR UNITED STATES OF AMERICA BASED CUSTOMERS
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Due to the changing political situation, government imposed tariffs can potentially lead to higher than expected localised US Taxes & Duties. We are unable to calculate these prior to deliver. We highly recommend that US based customers check their local taxes and duties before placing any orders as we cannot refund the postage costs if goods are returned due to high taxes. The general HS Code for our products is 82060000. This code can be used when calculating taxes and levies. We appreciate your understanding on the matter.
VAT FREE FOR EU BUSINESSES (EU Countries excl. Germany)
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If you have a valid EU Business VAT ID and would like to purchase VAT Free, please do not order online, but instead contact us via our contact form with your valid VAT ID and we can create you VAT Free Invoice and process your order manually for you.